1. General Terms and Conditions
By using our website and purchasing our products, you agree to the following terms and conditions.
1.1 Age Restriction
Customers must be at least 18 years old to purchase tobacco products in South Africa. By placing an order, customers confirm that they meet the legal minimum age requirement.
1.2 Orders and Payments
All orders are subject to successful payment confirmation. A sale will only be considered final once payment has cleared. Prices are subject to change without prior notice.
1.3 Health Disclaimer
Tobacco products carry significant health risks, including cancer, heart disease, and other serious health conditions. Customers are encouraged to be aware of these risks before purchasing or using tobacco products.
1.4 Intellectual Property
All logos, text, images, graphics, and other content displayed on this website are the property of the business or its respective licensors. No content may be copied, reproduced, distributed, or reused without prior written permission.
1.5 Limitation of Liability
The website and its content are provided on an “as is” basis, to the extent permitted by applicable law. We are not responsible for courier delays or the misuse of products by customers. Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.
2. Refund Policy
We do not offer cash refunds on products purchased, subject to applicable consumer protection laws. Customers are encouraged to ensure that their order details and product selections are correct before completing payment.
Nothing in this policy is intended to exclude any refund or other remedy that a customer may be legally entitled to receive.
3. Returns and Collection Policy
Where a return is approved and the complaint is determined to be the fault of our business, we will arrange for The Courier Guy to collect the product at our expense.
Where a return is requested for reasons not attributable to our business, the customer may be responsible for the applicable collection and return costs, subject to our return policy and applicable consumer protection laws.
All returns must be approved and arranged with our business before collection.
4. Shipping and Delivery Policy
All orders will be delivered using The Courier Guy courier service. Deliveries are subject to the courier’s applicable terms and conditions, delivery procedures, and service limitations.
Customers can review The Courier Guy’s terms and conditions on its official website:
https://www.thecourierguy.co.za
Delivery times may vary depending on the delivery location, courier operations, and other circumstances beyond our reasonable control.
5. Contact Us
For questions regarding these Terms and Conditions, payments, returns, or deliveries, please contact our business using the contact details provided on our website.